What Clients Have Found Working with Wellwick

Challenge

A mid-sized wholesale distributor in Kowloon had seen gross margins decline by over 3 percentage points across 18 months without a clear understanding of the contributing factors.

Solution

Wellwick's Margin Enhancement Programme identified a combination of pricing inconsistency across customer segments, a single high-volume supplier with rates that had not been renegotiated in four years, and two product lines running below breakeven.

Outcome

Gross margin improved by 3.8 percentage points within three months of implementation. The tracking dashboard continued to surface further opportunities in the following quarter.

Challenge

A services firm in Central had experienced rising turnover among its senior associate tier — the level just below management — at a rate that was increasing the cost of recruitment and disrupting client continuity.

Solution

Stay interviews conducted by the Wellwick consultant, combined with exit data analysis, identified that progression uncertainty — not compensation — was the primary driver. The resulting action plan centred on career path clarity and promotion criteria.

Outcome

Turnover in the senior associate tier reduced by 40% in the six months following implementation. Three promotions were made in line with the revised criteria within the same period.

Challenge

A logistics operator in Kwun Tong held a business continuity plan that had been written three years earlier and never tested. An upcoming audit required evidence of tested procedures.

Solution

Two tabletop exercises were facilitated by Wellwick — one simulating a key supplier failure, one covering a major logistics disruption at a key port. Both revealed response gaps in communication protocols and supplier escalation procedures.

Outcome

The updated plan and test report were accepted by the auditor. The operator has since incorporated annual testing into its governance calendar using the scenario design methodology provided by Wellwick.